At Ocean Autos Ltd, we endeavour to provide the best service and products for our customers. However, we acknowledge that there may be the rare occasion where our customers may not be completely satisfied.
To ensure that we can correct things at our nearest possible opportunity, please read the following and we will respond promptly to ensure complete satisfaction:
- After completion of the job, please inspect the work at your first convenience to ensure everything has been carried out to our usual high standards.
- In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as possible, so that we can rectify any problems quickly and efficiently. Either call us on 01237 477701 or email us at firstname.lastname@example.org or, write to us at Ocean Autos Ltd, Unit 7, Performance Park, Bideford, EX39 3FW. We aim to respond within 7 days of receiving your complaint and where possible, will try and arrange a date with you, to remedy any issues raised.
- In the case that we cannot resolve a complaint using our procedure, we will use the National Conciliation Service (NCS), which is the UK’s certified automotive retail Alternative Dispute Resolution (ADR) provider. As one of our valued customers, you can use the NCS if you feel we have not been able to resolve your complaint internally. The NCS has been certified by the Chartered Trading Standards Institute (CTSI) as compliant with UK and EU regulations in respect of Alternative Dispute Resolution.
- You can contact NCS by telephone on 01237 477701 or by email at email@example.com to file your complaint.